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Help Centre

We're Here to Help You

Whatever you need, our team is just a message away. Pick the right inbox below, reach one of our specialists directly, or browse the questions we hear most often.

Email The Right Team

Send your message to the inbox that fits your need and you will hear back from the people who can actually help.

Booking Confirmations

Already booked with us? Get your confirmation, e-tickets and cabin details, or sort out anything to do with an existing reservation.

General Information

Questions about destinations, cruise lines, documents or simply how we work? This is the inbox for anything you are curious about.

Sales And Enquiries

Ready to start planning or want a quote on a trip you have in mind? Our sales team will put together the right options for you.

Talk To A Specialist

Prefer a familiar face? Reach one of our senior consultants directly and they will look after you from start to finish.

Prefer to chat? Tap the chat button in the bottom corner of any page to message us on WhatsApp or Telegram.

Common Questions

A few things travelers ask us most. If your question is not here, just email us.

How do I confirm my booking?

Once you have chosen your trip, our team sends a confirmation with all the details and payment options. For anything related to a confirmation, email cruisereservation@tripcrafttravel.com and we will take care of it.

Can I change or cancel my trip?

In most cases, yes. Change and cancellation rules depend on the cruise line and fare you booked. Reach out as early as you can and we will explain your options clearly, with no surprises.

Do you charge for a consultation?

No. Your first consultation is always free and there is never any pressure to book. We are happy to share ideas and pricing so you can decide in your own time.

How quickly will I get a reply?

We aim to reply to every email within 24 hours, often much sooner. For something urgent, the fastest way to reach us is WhatsApp or Telegram using the chat button on this page.

Which email should I use?

Use sales@tripcrafttravel.com to enquire or get a quote, info@tripcrafttravel.com for general questions, and cruisereservation@tripcrafttravel.com for anything about an existing booking. You can also write to Tanweer or Aryan directly.